7enbd's Privacy Policy

1.1 Purpose of the Policy

The purpose of this privacy policy is to inform users of the 7enbd platform about what types of information we collect, how that information is used, under what circumstances it may be shared with third parties, and what measures we take to protect your information. This policy forms part of a legal agreement between you and us.

1.2 Key Definitions

Some important terms used in this policy are explained below:

• "Personal Information" means any information that can be used to identify you — such as your name, email address, phone number, financial details, and so on.
• "Processing" means any activity involving the collection, storage, use, transfer, or deletion of information.
• "Third Party" means any person or organisation other than 7enbd.
• "Cookie" means a small data file stored in your browser to make using the website more convenient.

2.1 Information Collected at Registration

When you open an account at 7enbd, we collect the following information:

• Full name and date of birth (for age verification)
• Email address and mobile number
• Residential address
• Preferred payment method details (bKash, Nagad, Rocket, or Upay)
• Identity verification documents (national identity card or equivalent)

2.2 Automatically Collected Information

When you use our platform, some information is automatically collected through technical means:

• IP address and device type
• Browser version and operating system
• Website login time and session information
• Pages visited and links clicked
• Cookie and local storage data

2.3 Transaction-Related Information

The following information is stored to manage financial transactions on our platform:

• Deposit and withdrawal amounts and dates
• Details of the payment method used (full card numbers are not stored)
• Bonus-related activity
• Gaming transaction history

3.1 Service Delivery and Operations

Your information is primarily used to run the 7enbd platform smoothly. This includes:

• Account creation and management
• Processing deposits and withdrawals
• Issuing bonuses and rewards
• Running customer service operations
• Ensuring account security

3.2 Identity Verification and Compliance

We carry out identity verification to ensure responsible gaming and prevent illegal activity. Users under the age of 21 are not permitted to operate an account — this verification process is mandatory.

3.3 Communication and Support

Your contact information is used for the following purposes:

• Sending important account-related notifications
• Providing customer support via live chat
• Resolving issues and offering guidance by email
• Sending promotional information with your consent

3.4 Platform Improvement

We analyse your usage patterns to improve the platform experience. This analysis uses aggregated and anonymised data rather than personally identifiable information.

4.1 When We Share Information

7enbd never sells your personal information. However, information may be shared in the following limited circumstances:

• Payment Processing: To complete transactions with mobile banking services such as bKash, Nagad, Rocket, and Upay
• Identity Verification Services: With trusted third-party organisations for account verification
• Technology Partners: With software service providers used to operate the platform — under strict confidentiality agreements
• Legal Obligations: In response to valid legal demands from relevant authorities

4.2 Agreements with Third Parties

All third parties with whom we share information are required to follow the same standards of privacy and security. No third party may use your information for their own commercial purposes.

4.3 International Data Transfers

In some cases, your information may be processed internationally. Wherever this occurs, we ensure that your information is always handled in accordance with the protection standards set out in this policy.

5.1 Technical Security

Advanced technical measures have been put in place to protect your information on the 7enbd platform:

• SSL Encryption: All data transmissions are encrypted using TLS/SSL technology
• Secure Servers: Our servers are protected by firewalls and anti-intrusion systems
• Password Hashing: Your password is never stored directly — only an encrypted hash is stored
• Two-Factor Verification: A verification process at login for added security

5.2 Organisational Security

Alongside technical measures, we are equally vigilant about data protection at the organisational level:

• Only authorised staff have access to users' personal information
• All staff are required to sign a confidentiality agreement
• Regular security audits are conducted
• A rapid response plan is in place for data breach incidents

5.3 Data Retention Period

Your information is stored only for as long as necessary. Even after an account is closed, certain information may be retained for a defined period to meet legal obligations and maintain financial records. After that period, the information is securely deleted or anonymised.

6.1 What Cookies Are and Why They Are Used

Cookies are small text files stored in your browser. 7enbd uses cookies for the following purposes:

• Essential Cookies: Maintaining login sessions and running core platform functions
• Performance Cookies: Monitoring site speed and functionality
• Personalisation Cookies: Remembering your preferences and settings
• Analytics Cookies: Understanding user behaviour and improving the platform

6.2 Managing Cookies

You can disable or delete cookies at any time through your browser settings. Please note that disabling certain essential cookies may prevent some platform features from working correctly.

7.1 Right to Access Information

You have the full right to know what information has been collected from you. By logging into your account or contacting our support team, you can find out the details of all information stored about you.

7.2 Right to Correct Information

If your profile contains incorrect or outdated information, you can request that it be corrected. This can be done through your account settings or by submitting a request to the support team.

7.3 Right to Delete Information

In certain circumstances, you may request that your personal information be deleted. However, financial transaction records and information that is legally required to be retained may not be deletable.

7.4 Right to Object to Processing

You can contact the support team at any time to stop marketing communications or to object to the use of your information for specific purposes. We will fulfil your request as promptly as possible.

7.5 Right to Lodge a Complaint

If you believe your privacy has been violated, please first raise a complaint with our support team. We will review every complaint with due seriousness.

8.1 Age Verification

7enbd is for users aged 21 and above only. We verify age during account registration and do not knowingly collect information from anyone under the age of 21. If we become aware that a minor's information has been collected, it will be deleted immediately and the associated account will be closed.

9.1 Notice of Changes

7enbd reserves the right to change this privacy policy at any time. For significant changes, we will send a notification to your registered email address and display a notice on the website. Continuing to use the platform after any changes will be considered acceptance of the updated policy.

9.2 Latest Version of This Policy

The latest version of the privacy policy will always be available on this page. The date shown at the beginning of the policy indicates when it was last updated. Previous versions are kept on record and may be made available upon request.

10.1 Applicable Law

This privacy policy is governed in accordance with international data protection standards. In the event of any dispute, resolution will first be sought through direct discussion.

10.2 Contact Us

For any questions, concerns, or complaints regarding this privacy policy, please contact our support team:

• Live Chat: Available 24/7 in Bengali and English
• Email: [email protected]

We take every privacy-related request seriously.